How it works | Calmerry

Trusted by 70K+ clients and diverse teams

Great Customer Service

Upon deciding that online therapy was not the right fit for me, I contacted customer support, and the customer service team was very helpful and responsive. They offered many options and were very understanding of my situation.

Freddie Gilbert

I've made a commitment this year to…

I've made a commitment this year to become the better me. And, as part of that commitment, I decided to try out therapy for the first time. Honestly? I am a bit skeptical when people online talk about something so much, always feels like it's just hype and too good to be true. But therapy, and calmery specificaly, exceeded all my expectations! It's very fun and simple to use, I can chat and zoom with my therapist and there are also a lot of things I can do between the sessions! The way to track progress is a fun thing, almost like Duolingo streaks lol! I don't have much to compare to, but Calmery has been a great and easy experience for a newcomer into therapy.

Jonathan Lane

Last few months have been really tough…

Last few months have been really tough to the point where I started feeling like I’m going to have a heart attack. The good news is that I’m physically healthy. The bad one is that it seems like I have a serious case of anxiety that I need to work on. I’ve never been to therapy before, so decided that online would be a nice middlepoint, that won’t take as much of time. Reviews and pricing pointed me into Calmerry’s direction, and I’m liking what I see so far. Matching process has been good, they’ve found me a therapist that specializes in anxiety. Had only one video session so far but video and chat combo really makes me feel like my therapist is always there for me.

Nicole

Pros: helpful professionals - Cons: app issues and time difference difficulties

The professionals are very helpful however I do think that app issues and time difference can hinder the process. One app issue I had was I would receive a notification that I received a message one minute ago (from my phone notifications) but when I would go to the app, it would actually be from 30 minutes ago. Receiving notifications 30 minutes late can add up to when professionals are available 5 hours per day, five days out of the week. Also, for any new people I would advise making sure you talk with a professional in your time zone. Personally, having a four hour time difference was difficult for me.

Ali

Great and easy to use customer service!!

I found Calmerry very helpful, engaging, and easy to use. A friend of mine suggested Calmerry and I honestly claim that it is a great Therapy service website for all those who seek online therapy sessions. The customer service has been great. I got all my emails and requests responded to on time and without any issue. My counselor is a great person, very kind, and supportive. I will definitely use Calmerry in the future and I highly suggest it to my friends and anyone. Thank you all for your service!!

Melissa

Sometimes a new therapist is all it takes

To give a quick overview, I am doing great, but the beginning of my journey was not so. The opportunity to change therapists was what saved the experience for me!My first therapist seemed uninterested and basically just sympathized with my hurt and did not give any sort of feedback for improving. When I spoke about the hardships within my relationship, he was quick to advice that I leave even if it hurts.. no feedback on why my mindset was this way, how to think straight nor how to cope with my feelings, I felt more defeated/judged when he started giving me a sermon as soon as he heard that I was religious as I was explaining my upbringing without me asking for religious advice. He verbalized that my depression was a spiritual war within me and that I was living in sin and therefore the enemy was attacking me… at was at a loss and in an even worse spot.I was on the verge of canceling when I was offered a change of therapist which completely changed the course of my journey. Natalia was attentive to my struggles, took time to listen and explain many new concepts to help me understand where my difficulties and thoughts where stemming from, I learned things about myself that I did not even realize were there since my childhood and how detrimental they have been within my life relationships! She created a concrete plan and followed up with me consistently throughout the whole time. I felt cared for, acknowledged, supported even when it was difficult for me to accept certain realities within me that I needed to change, and most importantly more confident/guided with the resources to improve as a person through this new understanding. I highly admire Natalia’s genuineness, integrity, and dedication to each meeting. I could see she was taking the time to read, understand every conversation through the feedback she gave. I really have no words but gratitude!

Krys

Customer service was perfect

Customer service was perfect, they responded to each of my email within minutes and we got a small issue resolved in less than an hour. Very kind and welcoming, its always a pleasure speaking with the helpful people at Calmerry.

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Frequently asked questions

What if I’m not satisfied with my matched therapist? Can I switch?

Absolutely. We understand that the therapeutic relationship is crucial. So, you can request to switch therapists at any time if you feel the match isn’t working for you. For free!

What types of issues can Calmerry therapists help with?

Calmerry’s therapists are qualified and experienced in providing support for a wide range of mental health concerns and life challenges.

Some of the diverse issues they can help with include:

Anxiety disorders (generalized anxiety, social anxiety, panic attacks, phobias)
Depression
Stress management and burnout
Relationship issues
Grief and loss
Trauma and PTSD
Anger management
Body image and self-esteem issues
Parenting challenges
LGBTQIA2S+ matters
Life transitions (job changes, divorce, moving, etc.)
…and much more!

When will my counselor contact me? Who should initiate the conversation?

On average, your counselor will message you first within 24 hours.

But they’re eager to get to know you and begin this transformative journey together! So, we encourage you to initiate the conversation and share what’s on your mind.

What to write about in your first message

There’s no “right” or “wrong” way to write your first message.

Here are some ideas to add more structure to it:

You can begin by introducing yourself, sharing your background. Consider your introductory message as a deep dive into the information you provided in the survey (and your counselor will surely review it first).
Explain how you’re feeling and what led you to seek help on Calmerry. Describe the challenges you’re experiencing and how long they’ve been affecting you.
It can also be helpful to mention whether you’re new to online therapy. If you’ve had previous therapy experiences, you can share what worked/didn’t work for you.
Additionally, share what you hope to achieve through therapy, as this will help your mental health professional guide you effectively to create your therapy goals.

The more information you provide, the better your counselor can understand your situation and offer tailored support.

As you wait for their reply, feel free to go through the interactive onboarding process in the Platform guide, check out the Therapy kit, and explore Self-help tips more. You’ll find them helpful on your journey!

What should I expect at my first virtual therapy session?

During the first therapy session, you and your therapist will get to know each other. So they may ask you some questions about your symptoms, medical history, career, relationships, lifestyle, etc. You can ask your therapist about their education, experience, and treatment approaches. The therapist may or may not write something down—it’s a part of the process, and you’re free to ask them any questions.

So when does therapy begin?

The moment you start chatting with a counselor – be it through that first text message, your initial consultation call, or the opening minutes of a face-to-face session – that’s when your therapy journey begins.

How long does the therapy process typically last on Calmerry?

The duration of therapy can vary significantly from person to person. It depends on several factors, such as the specific issues being addressed, the treatment approach, and the individual’s progress and goals.

But here are some general guidelines:

For mild to moderate issues like stress management, relationship problems, or mild anxiety/depression, therapy may last anywhere from a few weeks to several months.
For more complex or long-standing issues like trauma, severe depression, eating disorders, or personality disorders, therapy may be required for 6 months to a year or longer.

The key is that therapy on Calmerry is flexible and tailored to your unique needs. Your therapist will work with you to develop a treatment plan and regularly assess your progress.

The therapy process is open-ended, and you can continue working with your therapist for as long as you find it beneficial.

What if I just want to try online therapy without commitment?

You can try a single 60-minute therapy session with a licensed counselor. We will match you with them within 1 hour, and you will be able to schedule a session when it suits you. See if the online format fits with no commitment. Learn more here.