Frequently Asked Questions

Calmerry is a meaningful therapy for everyone. We are here to help.

What is Calmerry e-therapy?

Calmerry is a credible and trustworthy e-therapy platform. We match clients with verified mental healthcare professionals and offer text and video therapy sessions based on client-oriented scheduling. Our specialists have undergone full training and are licensed to help clients with almost all mental health disorders. Calmerry is flexible to patients’ needs and sensitive to each result.

How does the service work?

Here’s your guide to Calmerry e-counseling:
1. Create an account and complete a 3-minute survey.
2. Decide on a subscription plan. Currently, we offer monthly, quarterly and biannual plans.
3. Get matched with an online therapist and start therapy. Usually, it takes up to 24 hours.
4. Follow the therapist’s guidelines and track your progress.

For sure, you can ask questions, leave feedback, and gain insights about your results.

Is Calmerry therapy affordable?

Our prices depend on the subscription plan you select. Plans start at just $45 per week.

What kind of therapy sessions does Calmerry provide?

1) Text Therapy. It’s an unlimited messaging therapy that allows having a live text session with your therapist anytime. For privacy purposes, all conversations take place in a secure therapy room.

2) Live Therapy. It’s a remote service with the same benefits as traditional in-person therapy, including scheduling appointments with your therapist ahead. The best thing about live therapy is that you don’t have to travel long hours to see the therapist as you can do it from your home’s comfort.

To clients willing to make use of both options, we offer Text & Video Therapy Sessions.

Will I communicate with legit online counselors?

Yes! All online therapists are checked for qualifications, licenses, and references before being listed on the site.
If you have any therapist-related questions, please contact us via live chat, email, or call our toll-free number at +1 833 386 0559

How long should I wait until matched with a counselor?

Success in therapy mostly depends on how well you “click” with your therapist’s personality and style. That’s exactly what our algorithm was designed for — to match you with the best fitting therapist for your situation in the shortest time possible. Usually, the matching process takes up to 24 hours.

Is it possible to change a therapist?

Absolutely! If you’re not happy with your match, simply log in to your personal therapy space and request a therapist change. You can also contact our customer support team via live chat, email, or call our toll-free number at +1 833 386 0559

What are the cancellation/hold/refund terms and conditions?

Choosing Calmerry, you choose flexible terms and conditions allowing you to:
Cancel subscriptions at any time
Put unfinished sessions on hold
Pause your account for as long as you like
Get a refund if you’re not happy with our services
Simply contact our customer support, and they’ll walk you through the process.

How is my personal information protected?

We take our responsibility to protect the confidentiality and privacy of customer information very seriously and have implemented a range of measures to protect that information from unlawful exposure, including:
1) We have passed the Health Insurance Portability and Accountability Act (HIPAA) audit. That means we can provide a secure HIPAA compliant server hosting service for all of our clients.
2) We constantly ensure that all of our therapists adhere to the American Psychological Association (APA) Ethical Principles of Psychologists and Code of Conduct and the APA Record Keeping Guidelines and take all the necessary security measures during counseling.

Didn’t find an answer to your question or need help?

Get in touch with our 24/7 support team via phone, email, or live chat, and they will gladly assist you.

Start your therapy journey today

88% found Calmerry to be as effective or more effective than traditional therapy.
95% found it to be more convenient than traditional therapy.