Frequently Asked Questions

Calmerry is a meaningful therapy for everyone. We are here to help.

What is Calmerry e-therapy?

Calmerry is a credible and trustworthy e-therapy platform. We match clients with verified mental healthcare professionals and offer text and video therapy sessions based on client-oriented scheduling. Our specialists have undergone full training and are licensed to help clients with almost all mental health disorders. Calmerry is flexible to patients’ needs and sensitive to each result.

How does the service work?

Here’s your guide to Calmerry e-counseling:
1. Create an account and complete a 3-minute survey.
2. Decide on a subscription plan. Currently, we offer monthly, quarterly and biannual plans.
3. Get matched with an online therapist and start therapy. Usually, it takes up to 24 hours.
4. Follow the therapist’s guidelines and track your progress.

For sure, you can ask questions, leave feedback, and gain insights about your results.

Does Calmerry accept insurance?

Calmerry does not take insurance, however, we managed to get the most affordable prices for our clients. You can check out our packages and see for yourself. We succeeded in hiring the most professional and experienced therapists, while offering clients fair prices.

Is Calmerry therapy affordable?

We offer three pricing plans ranging from $45 to $63 a week. The first plan includes daily responses from your personal therapist while the second and the third give you a possibility to set up a half-hour session with a counselor (either once per month or once per week depending on the package).

Do you have a free trial?

Our prices are already the best possible and most affordable on the market. Therefore, we do not have free trials. However, we have a 24/7 support team that can answer all possible questions about the product, our therapist, session and overall workflow.

What kind of therapy sessions does Calmerry provide?

1) Text Therapy. It’s an unlimited messaging therapy that allows having a text session with your therapist anytime. For privacy purposes, all conversations take place in a secure therapy room.

2) Live Therapy. It’s a remote service with the same benefits as traditional in-person therapy, including scheduling appointments with your therapist ahead. The best thing about live therapy is that you don’t have to travel long hours to see the therapist as you can do it from your home’s comfort.

To clients willing to make use of both options, we offer Text & Video Therapy Sessions.

Will I communicate with legit online counselors?

At Calmerry, we have a huge nationwide pool of family and marriage therapists, professional counselors, and accredited psychologists who hold either an MA or a Ph.D. degree in their respective fields and have more than 2,500 hours of hands-on clinical experience. All of them are qualified by their state’s board, fully licensed, background-checked, and trained in Cognitive Behavioral Therapy or other approaches.
On our platform, you’ll never be connected to an intern or a partially licensed therapist and always get an unbiased perspective on your life’s situation.

How long should I wait until matched with a counselor?

Success in therapy mostly depends on how well you “click” with your therapist’s personality and style. That’s exactly what our algorithm was designed for — to match you with the best fitting available therapist. Usually, the matching process takes up to 2 days.

Is it possible to change a therapist?

Absolutely! If you’re not happy with your match, simply log in to your personal therapy space and request a therapist change. You can also contact our customer support team via live chat, email, or call our toll-free number at +1 833 386 0559

What are the cancellation/hold/refund terms and conditions?

Choosing Calmerry, you choose flexible terms and conditions allowing you to:
Cancel subscriptions at any time
Get a refund if you’re not happy with our services
Simply contact our customer support, and they’ll walk you through the process.

How is my personal information protected?

We take our responsibility to protect the confidentiality and privacy of customer information very seriously and have implemented a range of measures to protect that information from unlawful exposure, including:
1) We have passed the Health Insurance Portability and Accountability Act (HIPAA) audit. That means we can provide a secure HIPAA compliant server hosting service for all of our clients.
2) We constantly ensure that all of our therapists adhere to the American Psychological Association (APA) Ethical Principles of Psychologists and Code of Conduct and the APA Record Keeping Guidelines and take all the necessary security measures during counseling.

Didn’t find an answer to your question or need help?

Get in touch with our 24/7 support team via phone, email, or live chat, and they will gladly assist you.

Start your therapy journey today

88% found Calmerry to be as effective or more effective than traditional therapy.
95% found it to be more convenient than traditional therapy.