Frequently Asked Questions

Calmerry is a meaningful therapy for everyone. We are here to help.

Calmerry is an online therapy platform where you can get help from a licensed therapist at affordable prices. Here at Calmerry, we believe that mental help should be accessible, not a luxury, as everyone deserves a healthier life.

Here’s your guide to Calmerry e-counseling:


  • Create an account and complete a 3-minute survey.
  • Decide on a subscription plan. Currently, we offer monthly, quarterly, and biannual plans.
  • Get matched with an online therapist and start therapy. Usually, it takes up to 24 hours.
  • Follow the therapist’s guidelines and track your progress.


For sure, you can ask questions, leave feedback, and gain insights about your results.

Yes. If you’re not happy with your match, you can contact our support team via a live chat or at [email protected] and provide them with a valid reason for assigning a new therapist.

Calmerry is committed to offering everyone the best possible experience with our platform and therapists. If you’re not satisfied, you can request a new therapist through your Calmerry account settings (change therapist flow).


Calmerry acts as a platform arranging professional services for its clients, and counselors providing the service through the platform are paid through their arrangement with Calmerry. Generally, refunds for unused time are not granted, much like in cases with other professional medical services.


Your refund request will be evaluated by Calmerry on a case by case basis to resolve any issue you may have, with the options of helping you find a new Counselor, extending your subscription with Calmerry at no additional cost to you or issuing a partial or full refund when applicable at Calmerry’s discretion.


If there is something you believe we could do differently to improve your Calmerry experience, please let us know by contacting us at [email protected]

We live in a hectic world, so it’s not always possible to attend face-to-face therapy or even make phone or video calls to talk with a professional. If there are people around you or you simply cannot have an online call, the best solution is to use text messages. Therefore, we offer our clients the most convenient way to get in touch with a therapist.

Therapy by text is very popular because it allows you to communicate with a therapist even if you are busy at work or taking care of your family. All you have to do is to write everything that’s on your mind and bothers you. A therapist will text you back as soon as possible, depending on their schedule. You will get a detailed answer with advice and guidance you might need at the moment.

Our customer support team works 24/7. You can contact them using phone, email, or live chat, and they will answer all your questions.

At Calmerry, there are two main ways you can communicate with a therapist: therapy through text and video sessions. You can choose a pricing plan that includes the options you prefer, combine various types of therapy if needed, and schedule them to reach out to a specialist right on time.

It’s not possible to have an instant chat with a therapist. But you can always exchange messages with your specialist and get a quick response within a few hours. Our therapists answer clients’ questions very fast, so it won’t take that long to get the support you need.
No matter what life challenges you are facing, it’s possible to always rely on us. Get matched with a therapist that fits your needs and improve your mental well-being.

If you want to stop having therapy sessions, you can simply cancel the auto-charge billing. Since all your information is encrypted, you do not need to worry about having an account.


However, if you still wish to cancel the account, you can reach out to our support team. Please specify the reason for canceling, and our team will do everything for you.

On our website, you can send an unlimited number of text messages to a therapist assigned to you. Though the answers are not instant, you will be able to get responses from a mental health professional within a few hours and tell them everything that bothers you to get relevant help and support.

After you pay for your subscription, we will start the matching process. Usually, therapists are assigned within 24 hours. However, sometimes we may ask clients to wait a bit longer.

Online video therapy is a modern way to get mental guidance and effective treatment from specialists at any time, no matter where you are. If you are willing to try out therapy but lack free time or budget, then meetings via the Internet will be a perfect choice for you. You can have video sessions that feel like regular face-to-face meetings and receive treatment and emotional help you might require at the moment.