Frequently Asked Questions

Here’s your guide to Calmerry e-counseling:
1. Create an account and complete a 3-minute survey.
2. Decide on a subscription plan. Currently, we offer monthly, quarterly and biannual plans.
3. Get matched with an online therapist and start therapy. Usually, it takes up to 24 hours.
4. Follow the therapist’s guidelines and track your progress.

For sure, you can ask questions, leave feedback, and gain insights about your results.

2) Live Therapy. It’s a remote service with the same benefits as traditional in-person therapy, including scheduling appointments with your therapist ahead. The best thing about live therapy is that you don’t have to travel long hours to see the therapist as you can do it from your home’s comfort.

To clients willing to make use of both options, we offer Text & Video Therapy Sessions.

Choosing Calmerry, you choose flexible terms and conditions allowing you to:
Cancel subscriptions at any time
Put unfinished sessions on hold
Pause your account for as long as you like
Get a refund if you’re not happy with our services
Simply contact our customer support, and they’ll walk you through the process.

We take our responsibility to protect the confidentiality and privacy of customer information very seriously and have implemented a range of measures to protect that information from unlawful exposure, including:
1) We have passed the Health Insurance Portability and Accountability Act (HIPAA) audit. That means we can provide a secure HIPAA compliant server hosting service for all of our clients.
2) We constantly ensure that all of our therapists adhere to the American Psychological Association (APA) Ethical Principles of Psychologists and Code of Conduct and the APA Record Keeping Guidelines and take all the necessary security measures during counseling.