Alicia Ortega is a former marriage and family therapist who now uses her clinical background to craft informative and easily-digestible mental health and personal wellness content. Alicia cares deeply about connecting the masses with necessary mental health resources and sound advice, evidenced by her relatable and empathic writing style. Alicia believes that compassion and genuineness are the keys to unlocking our happiest and most authentic selves.

Professional experience

• Writer Analyst at TELUS International (Full-time, Aug 2023 - Present): Transformed subpar content into high-quality output, spearheaded a pilot program for content quality improvement, and implemented a fact-checking framework. Skills include Chicago Style, AI, LLM, and Markdown.


• Content Writer at ARO media (Freelance, Sep 2015 - Present): Designed workbooks, promotional materials, and crafted SEO-optimized content. Skills include Editing, Communication, Canva, and Copywriting.


• Communications Coordinator at Comcast (Nov 2022 - Jan 2023): Reduced outstanding account load by 96%, developed participant tracking systems, and provided white-glove service experiences.


• Staff Associate Therapist at Summit Counseling Center - Atlanta (Full-time, Oct 2021 - Jun 2022): Developed group curriculum and managed a caseload of over 35 clients, collaborating with leadership teams for comprehensive client care. Skills include Scheduling and HIPAA.


• Community Therapist at OhioGuidestone (Internship, Aug 2020 - Aug 2021): Exceeded performance indicators, maintained high client outcome measurements and retention rate, and organized a significant dataset.


• Advocacy Coordinator at AIDS Healthcare Foundation (Internship, Feb 2017 - Jan 2018): Mobilized a political campaign, managed a widespread advocacy newsletter, and analyzed engagement rates for voter registration and education. Skills include Data Analysis, Recruiting, and Online Marketing.


• Sales Associate at Jockey International, Inc. (Oct 2015 - May 2017): Met sales goals, assisted in training new employees, and won the WOW Service Award three times.


• Research Assistant at Kent State University Cognition Laboratory (Sep 2015 - May 2017): Managed paperwork, scheduled appointments, and instructed experiment participants.

Education

• Master's degree in Marriage and Family Therapy/Counseling from The University of Akron (Sep 2018 - Aug 2021, Grade: 4.0): COAMFTE- accredited Marriage and Family Therapy program, including a Practicum and Internship portion giving hands-on counseling experience while still being under school supervision.


• Bachelor’s Degree in Psychology from Kent State University (2013 - 2017, Grade: 3.5): Involvement in the Spanish and Latino Student Association. The degree included interactive experience in a laboratory, with minors in Human Sexuality and Political Science.

About Calmerry

Calmerry is a trusted online therapy and counseling platform that connects clients with licensed mental health professionals for text and video sessions.

We’re also a mental health community with the mission to increase awareness, fight the stigma, and help thousands of people to be heard and supported. We team up with experts and people passionate about mental health, who have much to say, to do this important work.

Learn more about us and our editorial process.