What if I need to cancel or reschedule an appointment?

No problem, you can do it in your account conveniently. Please be aware that your counselor plans their day around scheduled video sessions. To make changes to your appointment, use the web or app to cancel or reschedule at least 2 hours before the session. Don’t forget to inform your therapist.

If you cancel or fail to attend within 2 hours of the session, allocated minutes will be deducted from your balance without reimbursement.